1. AT COMMENCEMENT
Every person nominated to receive access to the newly commenced program/s will receive an email with their login details and instructions on commencing the program and accessing training and support. Access is available on receipt of welcome emails.
2. SUBSCRIPTIONS AND CONTINUITY OF SERVICE
a) Your organisation is purchasing a subscription service. The nature of a subscription service is that, regardless of your organisation’s access and usage, Penelope QIP will continue to make the system and our intellectual property available to your organisation (and invoice accordingly) until provided with prior written notice to cease the subscription.
b) Our terms of service are subject to change. Everyone with online access to your organisation’s subscription will be notified of these changes via their online member’s area and our newsletters. Terms of service are always accessible on our website at penelope.com.au. Emailed statements and billing reminders are issued to the nominated billing contact monthly should any invoice remain unpaid to serve as a further reminder of an active and ongoing subscription.
c) Users will be prompted online for their agreement to updates to terms of service however ongoing subscription, usage of the system and payment of invoices signifies agreement to the terms of service current at the time of access and/ or payment.
3. CANCELLATION POLICY, REFUNDS AND SUSPENSIONS
Credit card payments
a) Organisations that paid by credit card on commencement will have the same credit card debited on the anniversary of commencement each year. Your organisation can change or cancel your subscription for the year ahead prior to the anniversary of the current year. No refunds are available once payment has been made.
Payment by invoice
b) Organisations that requested payment by invoice will be invoiced annually. You will receive an invoice for the year ahead on the anniversary of your commencement date. Your organisation can change or cancel your subscription for the year ahead prior to payment of the invoice. No refunds are available once payment of annual invoices has been made.
c) If written notice to cancel an annual subscription received at firstname.lastname@example.org is received on or after the first day of the new subscription year, your organisation will be invoiced at a prorated monthly rate (based on the annual subscription rate applicable at that time).
d) Payment terms are 7 days with online access suspended after 14 days of non-payment.
e) In these events, all outstanding invoices up to the final month of cancellation, must be paid prior to the last business day of this month, or within terms, to avoid further penalty or debt recovery action.
4. INTELLECTUAL PROPERTY & DATA OWNERSHIP
a) The Penelope QIP™ program comprises a suite of self-assessment and Quality Improvement Plan management, expert QIP Tips, tools, reports and resources. All this content, through to the designs of the online platform and software it is accessible through, is protected by copyright. Only the individual services within subscribing organisations are legally entitled to access or make use of this content; any further modification, publication, unauthorised distribution or use of this content is prohibited unless Penelope QIP approves a written request.
b) On cancellation of your subscription to the Penelope QIP™ program, you must immediately cease to access, use or duplicate intellectual property owned by Penelope QIP™.
c) Your organisation always owns the data and content it has contributed. Data should be downloaded from the Penelope QIP™ program prior to cancellation.
d) Unless specifically requested otherwise, Penelope QIP reserves the right to reproduce custom assessment tools or related content contributed by a client organisation for use by other clients’ organisations from the time it is committed for hosting in the Penelope QIP system.
e) By agreeing to our Terms of Service, you consent to Penelope QIP using your logo on our website as testimonial of our Program. Please contact our office should you object to this consent.